Returns

• You may request a return within 7–14 days of receiving your order.
• To be eligible for a return:
  • The item must be unused, undamaged, and in its original packaging.
  • Proof of purchase is required.

Non-Returnable Items

• The following items are not eligible for return:
  • Perishable goods
  • Personal care items
  • Customized or made-to-order products
  • Sale/discounted items (if applicable)

Refunds

• Once your return is received and inspected:
  • You will be notified of the approval or rejection of your refund.
  • Approved refunds will be processed within 5–10 business days to the original payment method.

Exchanges

• We only replace items if they are defective or damaged.
• If you need an exchange, contact us with photos of the product.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Original shipping charges are non-refundable.

Cancellations

• Orders can be canceled within 24 hours of placing the order.
• After this period, cancellations may not be possible if the order has already been shipped.

Contact Us

If you have any questions about shipping or refunds, please contact us at:

• Email: ankush@stoneaware.com